Crowne Plaza Vientiane, an IHG Hotel

We stayed for two weeks at the hotel as part of our move to Vientiane (and search for a new home). The hotel is exactly what you expect, great breakfast, amazing gym, good pool with more then enough beds to relax on, 3 different restaurants with different price ranges and big underground parking for people like us with own transport. There is also a lot of food, shops and other things within walking distance from the hotel.

Firstly, the staff were unbelievable. Extremely friendly and went above and beyond. Special shoutout to Jacky and Billy for their exceptional service, they made our stay so special. Not only did they constantly ensure our stay was wonderful, we observed their service extend to other guests and make them feel just as amazing as we did. From sharing their recommendations to friendly faces in the morning. Both members need some serious praise as they’re INCREDIBLE! Further, The breakfast was incredible WOW - the range was HUGE. The gym is beautiful with brand new equipment. Highly recommend

The facilities were excellent (shower, bath, air conditioning, hot-water pressure, lighting controls, room safe deposit box, TV, etc) and the variety of F&B outlets were outstanding. The Executive Lounge was very well laid out to cater for both business and relaxation. The crowing glory of the property was the staff. From the Front Desk to the Concierge and the Executive Lounge all had very well-trained staff. Courteous, polite, attentive and willing to go the extra mile for the comfort of the guest - simply EXCELLENT!

Breakfast: Great variety, they also offered coffee to go during breakfast knowing that I was in a rush. Room: Great, big and spacious with great amenities. Love the option of watching television from the tub and also a separate shower and toilet.

We had 2 different stays at the Crown Plaza during our Laos Trip. The first stay was for 2 nights and the second stay for 1 night. the property is beautiful and brand new, and the rooms are spacious and are equipped with everything we needed. During out stay we had drinks at Elephant which were superb, the dinner at 3 Merchants was so good we opted to dine there again and the gym and spa were fantastic! During our second stay the team welcomed us with fruits, delightful rice cakes and a handwritten note by the GM. The team at the bar had also made notes of our preferred drinks and immediately brought them out! I loved that touch as it made us feel real special.